Where's my order?
Can I cancel my order?
How much will shipping cost?
How long will it take to receive my order?
What if I have a P.O. Box or APO/FPO address?
Do you ship to Alaska (AK), Hawaii (HI), and Puerto Rico (PR)?
What if I'm not home? Do I need to be there to sign for it?
We’re here to make sure you’re happy with your order and our service. If you have questions or concerns, please call us toll-free at 888-626-3992, Monday through Friday between 10 a.m. and 7 p.m., Eastern Time. If you prefer email, please send your questions to [email protected] and be sure to include your name and order number in your email.
How do I submit a refund or return request?
Non-Prescription Products
Diet Products
Prescription (Rx) Products
Why AutoShip?
How do I cancel my AutoShip?
How do I change my payment method, next shipment date, delivery schedule, or shipping address?
Please note that updating your shipping address on an AutoShip product will update the address on all your AutoShip products. We do not support multiple addresses at this time.
Why has the price of my AutoShip changed?
How do I view future orders?
Your Optimum Wellness Plan® (OWP) discount can be used in the Banfield Shop. Just log in to see your discount — anywhere from 5% to 20% off, depending on your pet’s OWP. This discount applies to most products including parasite control and most prescriptions.
Do I receive my Optimum Wellness Plan discount in the Banfield Shop?
How do I apply a promotion code?
You can reach the Banfield Pet Shop Client Support Team at 888-626-3992, Monday through Friday, 10 a.m. to 7 p.m., Eastern Time or by emailing questions to [email protected].
Get ready for a new and improved MyBanfield. To start, please quickly reset your password. Just use your MyBanfield email and we’ll send you a link.
Quick tips:
If you still need help, please contact Banfield customer support.
Support hotline: 877-656-7146
Quick tips:
If you still need help, please contact Banfield customer support.
Support hotline: 877-656-7146
No problem. Enter your email and we'll send a reset link for that account.
Quick tips:
If you still need help, please contact Banfield customer support.
Support hotline: 877-656-7146
Tell us a little bit about yourself and your BFF.
Someone from our OWP team will get in touch with you shortly.
Sorry, something seems to have gone wrong. Please try again later. If the issue persists, give us a call at 877-656-7146.
Call our support hotline at 877-656-7146
Something’s not quite right. Please make sure your password includes all of the items listed and is not one you have used before.
Nothing on file